Global Electronics Brand
– David Bryant, GM Corporate Services
This client has been a major player in consumer, commercial and infrastructure electronic systems since 1967. They are a company dedicated to customer service and the manufacture of products that hinged on the hallmarks of performance and dependability. In a competitive market the desire to optimise the sales pipeline and representative was omnipresent. Key stakeholders were disconnected both spatially and technologically. A desire for mobile sales solutions, more flexible working conditions, improved task management and customer service and case management highlighted a need to review processes, technology and culture.
force4change defined and executed an end-to-end program for the transformational change that surrounded the enterprise roll-out of Salesforce. Working with key stakeholders, a change approach was designed that would take into account the environment for change, learning styles, organisational structure, legacy technology, culture and norms.
• Change Assessment & Change Management Strategy
• Skills audit and stakeholder readiness program
• Internal project communications and engagement – Briefings and Email based campaigns
• Project governance, stakeholder mobilisation & support
• Leadership Support & development
• Change Management facilitation and support through out the project life cycle
• Management and delivery of User Acceptance Testing
• Learning & Development Program
• Instructor-led training delivery
• Adoption & coaching, job aides and quick guides and reinforcement program.
Assuring success and benefits realisation are crucial; a key element that enabled the program to be successful was our team support and leader advisory ensuring that it was a positive experience for all stakeholders. Our communication and awareness strategies built a culture and commitment to develop and empower teams with Salesforce, continually.
Through our program, together with the work of our partners – the company has achieved significant culture shift and benefits from the program steamed by over 80% adoption of Salesforce.
From designing an approach, mobilizing stakeholders to supporting teams adopt Salesforce successfully, we are proud to have participated in this amazing project and success story